accessibility information

On this page, we’re aiming to give detailed information so you can determine whether our building is accessible to you, and what adjustments we could make. If you are looking for information about financial accessibility – please click here to go to the Sessions & costs page.


The centre is about 150 metres from bus stops and the tram stop on Shandwick Place. Buses include the 2, 3, 4, 12, 18, 25, 26, 33 and 44.

Parking in William Street is very limited, but if you have a Blue Badge you will usually be able to park in the street. If you don’t have a Blue Badge,  we suggest you don’t rely on being able to park in William Street itself. There are more parking bays in the streets to the north and west of William Street.

layout & steps

All doors are manual. The doorways have 75cm width clearance.

There is one 9cm step up from the street at the entrance. We have a portable ramp for this step. This is not in place permanently because the  pavement is narrow, but we can put it out without fuss in a matter of moments.

Once inside there is level access to one consulting room and the toilet. We can arrange for your appointments to be in the ground floor room if needed (timetable permitting).

We have a flight of 14 stairs (in two sections with a landing) to get to the other consultation rooms. There is a handrail on one side.


The toilet is a step-free standard toilet, for all genders.

The nearest wheelchair-accessible public toilet is at the West End Public Toilets in Princes Street Gardens about 400 meters away – click here to see the listing on AccessAble.


There is sometimes low-level background music in the shop, never in the consulting rooms (except if you choose to have it for a bodywork treatment).

We have done our best to dampen external noise in the consulting rooms. There is still some intermittent noise from the street and from people moving around within the building.

Consulting rooms are carpeted. The shop and corridors have laminate wood floors.

We do not yet have an assistive listening/ hearing enhancement system in place but would welcome your requests.

entry arrangements

If you arrive during shop opening hours, the entrance door is unlocked and the bookseller is available to assist you. Outwith shop hours, there is a buzzer for clients. It is around 138cm off the ground. If it’s inaccessible to you as a client, your practitioner will be able to meet you at the doorway at the agreed time without the buzzer.


You can use the seats in the shop area for resting and waiting (for appointment, taxis etc).

In the consultation rooms, we can move the seats around to support access and communication.

online consultations

We can offer online or telephone counselling for health or access reasons – please let us know you prefer this and we will arrange it.

other adjustments and requests

We recognise that living costs tend to be higher for Disabled people and will take that into account if you apply for our reduced-fee counselling service.

Please tell us if we can do something else to make our services more accessible for you. We are committed to making all reasonable adjustments.