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reduced-fee waiting list closed – what happens now?

Sorry to say our reduced-fee waiting list is now full and closed to new enquiries. It was last opened on Thursday 12th January. We will re-open it when we have been able to offer appointments to most of the people on the list. You can sign up for our newsletter, follow us on social media (scroll down for links), or check our news page for updates on this.

If you need help right now, please click here to see the advice on our Urgent Help page.

a bit more about how it works here…

We have a mix of standard and reduced-fee counselling spaces. Our counsellors make a living by balancing their caseload between the two, with support from our funding scheme.

We know that standard counselling rates feel like a lot of money. The fees reflect genuine costs for fully-qualified professionals to offer this type of mental health service. We support reduced-fee places because those genuine costs are more than many people can afford. The places are intended for people on means-tested benefits, earning less than the Real Living Wage, or in other financial difficulties.

These places are in high demand, and we get more requests than we can meet, so we have a limit on the number of sessions per person. We want to offer a meaningful amount of time to each person, and also give more people the chance to get help when they need it.

If you have not yet been able to get a place here, we hope we will be able to help the next time we have spaces.

If you are a student, please bear in mind the reduced-fee places are not a universal student discount – eligibility is based on your personal circumstances.