terms & conditions

Terms and Conditions of Use

Welcome to our website.
Please read these terms of use carefully before using this website.


1. About these terms

(a) These terms of use, together with the documents referred to in clause 2 below, form the terms and conditions that apply if you use our website at thenextchapter.org (“this website”)

(b) By continuing to use this website, you agree to be bound by these terms and conditions.

(c) If you do not accept these terms and conditions, you must not use this website.

2. Other documents that apply

(a) our privacy policy

3. Information about us

thenextchapter.org is owned and operated by The Next Chapter (Edinburgh) CIC, a not-for-profit social enterprise.

Registered office and main address:
10 William Street

Company number SC594790

VAT number 311 4304 62

The Next Chapter (Edinburgh) CIC is referred to as “The Next Chapter”, “we”, “us” and “our” in these policies, terms and conditions.

4. Amending these terms

(a) We may amend any part of our policies, terms and conditions at any time.

(b) The amended terms and policies will be effective from the date they are posted to this website.

(c) It is your responsibility to check the most recent versions of the policies, terms and conditions when using this website.

5. Purposes and limitations of this website

(a) thenextchapter.org provides information on the services available at our centre; contact methods for enquiries; opinion pieces on mental health and wellbeing; affiliate links to Bookshop (the online platform for independent bookshops).

(b) Keeping this website up-to-date is one of our highest priorities but we do not guarantee that this website or its contents are complete, accurate or up-to-date.

(c) We provide the content on our site for information and your convenience only.

(d) Any reliance on the content of thenextchapter.org is at your own risk.

(e) Any decisions you take based on the content of this website are your responsibility.

(f) Some links in this website lead to external websites run by other organisations. We do not control the content or services on these websites. We accept no responsibility for any loss or damage you sustain by visiting these websites. We are a member of Bookshop (the platform for independent bookshops) and receive affiliate payments from sales on this site – click here to go to the Bookshop site to read details of the payments for independent bookshops. We have no vested interests in any other external websites linked from this site and these links are provided solely for your convenience.

6. Copyright

(a) The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of thenextchapter.org are the property of The Next Chapter (Edinburgh) CIC or have been licensed to us, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions.

(b) Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through this website belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties.

(c) You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

7. Liability

(a) We exclude to the fullest extent permitted by applicable law all liability for any loss, claim, expenses or damages whatsoever directly or indirectly arising out of the use or inability to use this website.

(b) We do not guarantee that this website or the server that makes it available is error- or virus-free or free of other harmful components or that your use of the Website will be uninterrupted. We will not be liable for any loss or damage caused by malicious software or hacking.

(c) If you use this website for business, we will not be liable for any loss of profits, sales, business, revenue, or savings; any business interruption; loss of business opportunity, goodwill or reputation; any indirect or consequential loss or damage.

(d) Different limits of liability apply to different aspects of our services. These are set out in the respective terms for those services.

(e) Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8. Use of the site

(a) We reserve the right to refuse service, terminate accounts, and/or cancel transactions at our discretion, if we believe that user conduct is in violation or breach of any applicable law or our terms and conditions, or is harmful to our interests. This does not affect your statutory rights as a consumer.


9. Contracting with a practitioner

In this clause, “Practitioner” means a self-employed practitioner providing a service at our premises or online by agreement with us.

(a) Each Practitioner at our premises has their own additional terms and conditions for the services they offer.

(b) When you accept the offer of an appointment with a Practitioner, you enter into a binding contract with that individual Practitioner.

(c) The Next Chapter is not party to this or any future contract between you and a Practitioner.

(d) The Next Chapter is not liable to you for any advice, counselling or therapy support a Practitioner provides or any action you take as a result of that advice and support.

10. Terms for Reading for Wellbeing Service

In this clause, the “Reading for Wellbeing Service” means the personalised reading suggestions provided in person, by phone or video, or via email by the staff who work in our bookshop.

We recommend reading as a complementary activity to support your wellbeing. It is not a substitute for seeking professional help for health issues.

We provide suggestions for books based on the information you provide to us and our knowledge of our range of books. We cannot guarantee that any specific book will enhance your wellbeing.

Our book suggestions do not constitute a wholesale endorsement of every idea or piece of advice contained within a specific book. Book contents are the responsibility of the author and not The Next Chapter.

You are responsible for any decision(s) you make based on our advice or the content of a book we suggest.

The Reading for Wellbeing Service is for use by adults aged 16 and over. However, an adult can seek recommendations on behalf of a child.

The Reading for Wellbeing Service is intended for use as a one-off or occasional support for your reading choices, not an ongoing dialogue or a therapeutic relationship. Reading for Wellbeing consultation appointments are with our bookshop advisors, not with counsellors, and are not a substitute for counselling or other professional help.

We reserve the right to refuse to provide this service for any lawful reason (though we do not expect to have to do this often).

When we provide affiliate links to books on Bookshop (the platform for independent bookshops) this selects our shop as your ‘chosen bookshop’. We receive 30% of the cover price of any book you purchase from their website when we are your chosen bookshop, at no extra cost to you. These payments help fund our work but you are not obliged to make any purchases from our links or suggestions – these are freely given to support reading for wellbeing. Bookshop is an external website (see 5(f)), and you enter into Bookshop’s Terms and Conditions when using their site.

11. Data protection

Any personal information you supply to us when you use this website will be processed in accordance with our Privacy Policy. By using this website you consent to such processing and warrant that all data provided by you is accurate.

12. Governing law

These terms and conditions of use are construed under and governed by Scottish law. You agree that any legal dispute between you and us will only be settled in the courts of Scotland.

13. Contact details

To contact us please email info@thenextchapter.org