terms & conditions

Terms and Conditions of Use

Welcome to our website.
Please read these terms of use carefully before using this website.


1. About these terms

(a) These terms of use, together with the documents referred to in clause 2 below, form the terms and conditions that apply if you use our website at thenextchapter.org (“this website”)

(b) By continuing to use this website, you agree to be bound by these terms and conditions.

(c) If you do not accept these terms and conditions, you must not use this website.

2. Other documents that apply

(a) our privacy policy

3. Information about us

thenextchapter.org is owned and operated by The Next Chapter (Edinburgh) CIC, a not-for-profit social enterprise.

Registered office and main address:
10 William Street

Company number SC594790

VAT number 311 4304 62

The Next Chapter (Edinburgh) CIC is referred to as “The Next Chapter”, “we”, “us” and “our” in these policies, terms and conditions.

4. Amending these terms

(a) We may amend any part of our policies, terms and conditions at any time.

(b) The amended terms and policies will be effective from the date they are posted to this website.

(c) It is your responsibility to check the most recent versions of the policies, terms and conditions when using this website.

5. Purposes and limitations of this website

(a) thenextchapter.org provides information on the services available at our centre; contact methods for enquiries; a booking appointment system for the Reading for Wellbeing service; book reviews and online book sales.

(b) Keeping this website up-to-date is one of our highest priorities but we do not guarantee that this website or its contents are complete, accurate or up-to-date.

(c) We provide the content on our site for information and your convenience only.

(d) Any reliance on the content of thenextchapter.org is at your own risk.

(e) Any decisions you take based on the content of this website are your responsibility.

(f) Some links in this website lead to external websites not under our control. These are solely for your convenience. We do not control or endorse the content or services on these websites. We accept no responsibility for any loss or damage you sustain by visiting these websites.

6. Copyright

(a) The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of thenextchapter.org are the property of The Next Chapter (Edinburgh) CIC or have been licensed to us, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions.

(b) Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through this website belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties.

(c) You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

7. Liability

(a) We exclude to the fullest extent permitted by applicable law all liability for any loss, claim, expenses or damages whatsoever directly or indirectly arising out of the use or inability to use this website.

(b) We do not guarantee that this website or the server that makes it available is error- or virus-free or free of other harmful components or that your use of the Website will be uninterrupted. We will not be liable for any loss or damage caused by malicious software or hacking.

(c) If you use this website for business, we will not be liable for any loss of profits, sales, business, revenue, or savings; any business interruption; loss of business opportunity, goodwill or reputation; any indirect or consequential loss or damage.

(d) Different limits of liability apply to different aspects of our services. These are set out in the respective terms for those services.

(e) Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8. Use of the site

(a) We reserve the right to refuse service, terminate accounts, and/or cancel transactions at our discretion, if we believe that user conduct is in violation or breach of any applicable law or our terms and conditions, or is harmful to our interests. This does not affect your statutory rights as a consumer.


9. Contracting with a practitioner

In this clause, “Practitioner” means a self-employed practitioner providing a service at our premises or online by agreement with us.

(a) Each Practitioner at our premises has their own additional terms and conditions for the services they offer.

(b) When you accept the offer of an appointment with a Practitioner, you enter into a binding contract with that individual Practitioner.

(c) The Next Chapter is not party to this or any future contract between you and a Practitioner.

(d) The Next Chapter is not liable to you for any advice, counselling or therapy support a Practitioner provides or any action you take as a result of that advice and support.

10. Agreement for retail purchases

Product descriptions
The product descriptions we provide are for general guidance only.

All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We make every reasonable effort to show representative images of the products, but actual colours may vary from colours shown on your monitor/screen.

All weights and dimensions given are approximate.

When you place an order through our online shop it will send an acknowledgement of the order to the email address you provide. Your order represents an offer to us to purchase a product. It becomes legally binding on us when we send a further email to confirm that your items have been dispatched. Any items on the same order that we have not confirmed as dispatched do not form part of that contract.

Availability of items is dependent on wholesaler and publisher stock levels. We cannot guarantee to supply any particular item.

We reserve the right to refuse any order. We reserve the right to cancel any order. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

If we cannot accept your order for any reason, we will attempt to notify you using one of the contact methods you provide when you place the order, and we will process a full refund automatically within seven working days.

Pricing and payments
Prices may change without notice.

Any error in the listed price may be corrected without any liability on our part. If you have ordered a product that was listed with an incorrect price you will be given the option to re-confirm your order at the correct price or cancel with a full refund.

The prices shown include UK VAT. They do not include delivery charges, which will be calculated at the checkout.

We arrange to ship orders within the UK only.

Orders are dispatched by Gardners wholesalers. We aim to send orders to Gardners within 2 working days for dispatch.

Delivery times will be indicated at the time of checkout. These are for information only. We will make every reasonable attempt to inform you of any delays but cannot accept responsibility for any loss or damage caused by any delay in delivering the products.

We will need to share your name, delivery address and telephone number with the delivery service to fulfil your order. Please check the Privacy Policy for details of how your personal data is handled. By placing an order, you consent to our sharing your details for the purposes of fulfilling your order only.

Delivery will be to the address you specify when you place the order. If you supply an incorrect or incomplete address that prevents delivery, you will be liable for the original delivery costs and any additional re-delivery costs.

Deliveries lost in transit
If a dispatched item is assumed lost in transit, please contact us no sooner than 5 working days after dispatch and we will do our best to resolve this issue.

We will have no liability to you unless you inform us about a missing item within a total of 30 days of the date on which the goods were dispatched to you.

Your right to cancel the contract
If you change your mind about your purchase via thenextchapter.org you have the right to cancel from the time you place your order up to 14 days after you receive the items – in accordance with the UK Consumer Contracts Regulations for distance selling.

You must inform us in writing of your decision to cancel (you can do this by email).

We will refund the purchase price for the cancelled items, and, if you are cancelling the full order, we will refund the standard delivery fee, using your original payment method.

You must return the items immediately at your own cost in their original condition and preferably in their original packaging to:

The Next Chapter
10 William Street

Items remain your property until we have received them.

The right to cancellation does not apply to purchases made in-person from the shop at 10 William Street. Book sales made in-person are final, refunds are only available for books that are found to be faulty. We may issue an exchange or credit note if you wish to return a book for other reasons.

Damaged or incorrectly supplied items
Please inspect items carefully on receipt and notify us of any issues within 24 hours. If the wrong item is dispatched or the items are damaged in transit, we will either arrange a free replacement or offer you a full refund (including postage costs). Please state which option you prefer when you request the return.

Please allow 14 days (in addition to the delivery time) for the return to be processed.

Under 16s
thenextchapter.org does not sell products for purchase by children. We sell some children’s products for purchase by adults. If you are under 16, you may use nextchapter.org only with the involvement of a parent or guardian.

11. Terms for Reading for Wellbeing Service

In this clause, the “Reading for Wellbeing Service” means the book recommendation service provided in person, by phone or video, or via email by the staff who work in our bookshop.

We recommend reading as a complementary activity to support your wellbeing. It is not a substitute for seeking professional help for health issues.

We provide suggestions for books based on the information you provide to us and our knowledge of our range of books. We cannot guarantee that any specific book will enhance your wellbeing.

Our recommendations do not constitute a wholesale endorsement of every idea or piece of advice contained within a specific book. Book contents are the responsibility of the author and not The Next Chapter.

You are responsible for any decision(s) you make based on our advice or the content of a book we recommend.

The Reading for Wellbeing Service is for use by adults aged 16 and over. However, an adult can seek recommendations on behalf of a child.

The Reading for Wellbeing Service is intended for use as a one-off or occasional support for your reading choices, not an ongoing dialogue or a therapeutic relationship. Reading for Wellbeing consultation appointments are with our bookshop advisors, not with counsellors, and are not a substitute for counselling or other professional help.

We reserve the right to refuse to provide this service for any lawful reason (though we do not expect to have to do this often).

12. Data protection

Any personal information you supply to us when you use this website will be processed in accordance with our Privacy Policy. By using this website you consent to such processing and warrant that all data provided by you is accurate.

13. Governing law

These terms and conditions of use are construed under and governed by Scottish law. You agree that any legal dispute between you and us will only be settled in the courts of Scotland.

14. Contact details

To contact us please email info@thenextchapter.org